Rubbish Removal Brompton Privacy Policy
This Privacy Policy explains how Rubbish Removal Brompton collects, uses, stores, and shares personal data relating to our customers and prospective customers in the Brompton area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services provided by Rubbish Removal Brompton and to all individuals whose personal data we process in connection with those services.
Who we are and how to contact us
Rubbish Removal Brompton provides waste collection and rubbish removal services to residential and commercial customers in the Brompton area. For the purposes of data protection law, we are the data controller of the personal data described in this Privacy Policy. If you have any questions about this policy or about how we handle your personal data, you can contact us using the details provided on our website or any service documentation you have received from us.
Personal data we collect
We collect and process different types of personal data depending on how you engage with us and which services you use. The categories of data we may collect include the following.
Identification and contact details, such as your name, address of the property where rubbish is to be collected, billing address, telephone number, mobile number, and email address.
Service and job details, such as details of the rubbish removal or clearance service you request, property access information you choose to provide, preferred collection dates and times, photographs you send us relating to the waste to be removed, and notes we make in order to plan and deliver the service safely and efficiently.
Payment and billing information, such as partial payment card details processed via secure payment providers, payment status, invoices, and transaction records. We do not store full card numbers or security codes on our own systems.
Communications data, such as enquiries you submit by phone, email, or online forms, any feedback or complaints you share with us, and records of our responses.
Technical and usage information, such as basic information about how you interact with our website or digital communications, including date and time of visits, pages viewed, and general location information inferred from your approximate IP address. This data is typically aggregated and does not enable us to identify you directly unless combined with other information.
How we collect your data
We collect data when you provide it to us directly, for example when you request a quote, book a service, contact us by telephone or email, or provide information to our staff at your property. We may also receive data indirectly from third parties where this is necessary to provide services you have requested, such as online platforms you use to find local traders or payment service providers that confirm if a payment was successful.
Lawful basis for processing
Rubbish Removal Brompton processes personal data only where we have a valid lawful basis under data protection law. Depending on the context, our lawful bases include the following.
Contract. We process your personal data where it is necessary to enter into and perform a contract with you, for example to provide you with a quote, schedule and complete rubbish removal services, and manage billing and payments.
Legal obligation. We may process personal data where this is necessary for compliance with legal and regulatory requirements, such as record-keeping for tax purposes, waste transfer records, and health and safety obligations.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, responding to your enquiries and complaints, improving our services, and preventing fraud or misuse of our services.
Consent. In limited circumstances, we may rely on your consent, for example for certain marketing communications that are not otherwise permitted by soft opt-in rules. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided in this policy or following any unsubscribe instructions in our communications.
How we use your personal data
We use personal data for the following purposes.
To provide rubbish removal and related services, including giving quotes, arranging appointments, carrying out waste collection, clearance, or disposal, and managing follow-up work you request.
To manage our relationship with you, including handling enquiries and complaints, notifying you of changes to our services or terms, and asking for feedback where appropriate.
To process payments and maintain records, including issuing invoices, confirming successful payments, and keeping necessary accounting and tax records.
To ensure health, safety, and security, including assessing potential risks relating to waste removal work at your property and recording any incidents that occur during the provision of our services.
To operate and improve our business, including monitoring use of our website, training our staff, improving our processes, and maintaining accurate internal records.
To send permitted marketing communications about our services where we are allowed to do so, and only in line with your communication preferences and applicable law.
Data sharing and processors
We may share your personal data with trusted third parties where this is necessary to provide our services, meet our legal obligations, or operate our business. These third parties act either as data processors on our behalf or as independent controllers.
Service providers acting as processors may include waste transfer and disposal partners, payment service providers, information technology and system support providers, communication tools used to manage bookings and emails, and professional advisers such as accountants where access to limited personal data is strictly necessary.
Where we use processors, we ensure that written contracts are in place requiring them to act only on our instructions, to keep your data secure, and to comply with applicable data protection law.
We may also share personal data with public authorities, regulators, law enforcement, or insurance providers where this is required by law or necessary to exercise or defend legal claims.
International transfers
Our core operations are based in the United Kingdom. If any of our service providers transfer personal data outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your data is protected in line with data protection law, for example by relying on adequacy regulations or standard contractual clauses approved by relevant authorities.
Data retention
We keep personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting obligations. The specific retention period will vary depending on the nature of the data and our obligations.
In general, customer and service records are kept for up to seven years after the end of our relationship with you in order to comply with tax, accounting, and contract law requirements. Enquiry records that do not lead to a service may be kept for a shorter period, typically up to two years, to help us manage follow-ups and improve our services.
Once the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.
Right to restrict processing. You may have the right to ask us to restrict our use of your personal data in certain situations, for instance while we consider a request to correct or erase your data.
Right to data portability. Where we process your data based on your consent or to perform a contract, and the processing is carried out by automated means, you may have the right to receive that data in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. If you object to direct marketing, we will stop using your data for that purpose.
Rights in relation to automated decision-making and profiling. Rubbish Removal Brompton does not carry out automated decision-making that produces legal or similarly significant effects on you.
You can exercise your rights by contacting us using the details provided in this policy. We may need to verify your identity before acting on your request. We aim to respond to all valid requests within one month, or within any extended period allowed by law where requests are complex or numerous.
Complaints
If you are unhappy with how we handle your personal data, please contact us in the first instance so we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom responsible for data protection matters.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal requirements. When we make changes, we will revise the date of the latest version and, where appropriate, notify you through our usual communication channels. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
