Rubbish Removal Brompton Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Brompton provides rubbish removal and waste collection services to consumer and business customers in the United Kingdom. By making a booking or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business placing an order for rubbish removal or associated services.
We, Us, Our means Rubbish Removal Brompton, the provider of rubbish removal and waste collection services.
Services means the rubbish removal, waste collection, loading, transportation, and related services that we agree to provide.
Premises means the property, land, or location from which waste is to be collected or where Services are otherwise carried out.
Waste means any rubbish, junk, household waste, commercial waste, or other materials that you request us to remove, subject to applicable waste regulations and any exclusions stated in these Terms and Conditions.
2. Scope of Services
We provide on-demand rubbish removal and waste collection services, including but not limited to household clearances, garden waste clearance, bulky item removal, and commercial waste collections, subject to availability and compliance with waste regulations.
Our Services generally include loading waste onto our vehicle, transportation, and transfer to an authorised waste management facility. We do not provide cleaning, decorating, or building work unless agreed separately in writing.
We reserve the right to refuse to remove any items that we reasonably believe are hazardous, illegal, or unsuitable for normal transportation or disposal, including but not limited to asbestos, chemicals, clinical waste, gas cylinders, and certain electrical equipment where specialist disposal arrangements are required.
3. Booking Process
3.1 You may request a quotation and make a booking by telephone, email, or online enquiry. Any quotation we provide is based on the information you supply, including the description, volume, and location of the waste, and access to the Premises.
3.2 Quotations may be given as a guide price or as a more precise estimate. Where we have not been able to inspect the waste beforehand, all quotations are estimates only and are subject to confirmation once our operatives attend the Premises.
3.3 A booking is not confirmed until we have accepted your request, agreed an approximate time slot or date, and you have acknowledged these Terms and Conditions. We may refuse any booking at our discretion.
3.4 On the day of service, our operatives will assess the waste and confirm the final price based on the volume, weight, labour required, access conditions, parking arrangements, and any additional factors not disclosed at the time of the original quotation.
4. Access, Parking and Customer Obligations
4.1 You must ensure that we have safe, clear, and reasonable access to the Premises and to the waste requiring removal. This includes providing accurate information about any access restrictions, stairs, narrow passages, security arrangements, or time limits.
4.2 You are responsible for arranging suitable parking or permits where required and for covering any parking costs or fines that arise due to your failure to make appropriate arrangements or to provide accurate information regarding parking conditions.
4.3 You must ensure that the waste to be collected is clearly identified and separated from any items you wish to keep. We are not liable for removing items in error where they were not clearly distinguished from the waste, provided our operatives have acted reasonably.
4.4 You confirm that you either own the items to be removed or have full authority from the owner to authorise their removal. You agree to indemnify us against any claim by a third party alleging that the removal of items was not authorised.
5. Pricing and Payments
5.1 Our pricing is generally based on the volume and type of waste, weight limits, labour time, and any additional charges such as parking, congestion, or specialist handling fees. We will explain the pricing basis to you at the time of booking or on arrival.
5.2 Unless otherwise agreed, payment is due in full upon completion of the Services on the day of collection. We may require advance payment or a deposit for certain jobs, including large clearances or commercial contracts.
5.3 Accepted payment methods may include cash, debit card, credit card, or bank transfer, as notified to you at the time of booking or service. We do not accept cheques unless agreed in advance.
5.4 All prices are quoted inclusive or exclusive of VAT in accordance with applicable law and our current VAT status. Where VAT applies, it will be shown separately on any invoice or receipt provided.
5.5 If you fail to make payment when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to withhold or suspend further Services until all outstanding sums have been paid in full.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us reasonable notice by telephone or email. We request at least 24 hours notice before the agreed collection time where possible.
6.2 For consumer customers, if your booking is made remotely, you may have statutory cancellation rights under UK consumer law. However, where Services are scheduled to be carried out within the statutory cancellation period and you request or consent to this early performance, you may lose some or all of your cancellation rights once the Services have been fully performed.
6.3 If you cancel less than 24 hours before the agreed time, or if our operatives attend the Premises and are unable to carry out the work due to your act or omission including lack of access or your absence, we reserve the right to charge a call-out fee or a reasonable proportion of the quoted price to cover our costs.
6.4 We may cancel or reschedule your booking where necessary due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, or legal restrictions. In such cases we will endeavour to provide as much notice as possible and to agree an alternative time with you.
7. Performance of Services
7.1 We will carry out the Services with reasonable care and skill and in accordance with applicable waste management regulations and our licence obligations.
7.2 Timings for attendance and completion are approximate. While we will make reasonable efforts to attend within the agreed time window, we do not guarantee exact arrival times due to traffic, prior jobs overrunning, or other operational factors.
7.3 Our operatives may decline to perform work that they consider unsafe, unlawful, or beyond the scope of the agreed Services. This includes work at height, entry into confined spaces, or the handling of hazardous materials.
7.4 You agree that our operatives may take photographs of the waste before and after collection for the purposes of record-keeping, proof of service, and compliance monitoring.
8. Waste Handling and Regulations
8.1 We operate in accordance with relevant UK waste regulations and hold or work under appropriate registrations for the carriage and transfer of controlled waste.
8.2 Once we have loaded the waste onto our vehicle and payment terms have been met, title and responsibility for that waste pass to us. We will then transport and dispose of the waste at authorised facilities such as transfer stations, recycling centres, or other licensed sites.
8.3 We will make reasonable efforts to recycle or re-use materials where practicable, consistent with environmental obligations and commercial viability, but we do not guarantee that any particular item will be recycled.
8.4 You must not present for collection any waste that is prohibited or requires specialist handling without prior written agreement. If hazardous or regulated waste is discovered among the load, we may refuse to remove it, charge an additional fee for safe handling, or return it to you if permitted by law.
9. Damage and Liability
9.1 We will use reasonable care to avoid damage to your property when carrying out the Services. However, you should take steps to protect floors, walls, and fixtures if you are concerned about potential scuffs or marks resulting from the movement of heavy or bulky items.
9.2 Our liability for damage to your property caused by our negligence is limited to the reasonable cost of repair or replacement, subject to the exclusions and limitations in this clause.
9.3 We are not liable for damage that arises from inherent defects, weaknesses, or pre-existing conditions in your property, fixtures, or belongings, or from work carried out at your specific direction contrary to our advice.
9.4 We are not liable for any loss of profit, loss of business, interruption, or any indirect or consequential loss suffered by business customers. For consumer customers, we are only responsible for foreseeable loss and damage caused by our failure to use reasonable care and skill.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under UK law.
10. Complaints
10.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, preferably within 48 hours of the collection, providing details of the issue and any supporting information.
10.2 We will investigate complaints in a fair and timely manner and, where appropriate, may offer a remedy such as a partial refund, re-attendance to complete work, or other reasonable resolution, taking into account the circumstances and our legal obligations.
11. Insurance
11.1 We maintain appropriate insurance cover for our rubbish removal and waste collection operations, including public liability insurance, in line with industry practice.
11.2 Details of our current insurance cover are available on request. Our liability remains at all times subject to the terms, conditions, and exclusions of the relevant insurance policies and to the limitations set out in these Terms and Conditions.
12. Data Protection and Privacy
12.1 We collect and process personal information such as your name, contact details, address, and payment information in order to manage bookings, provide Services, issue receipts, and handle queries or complaints.
12.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal information to third parties and will only share it where necessary for service delivery, legal compliance, or fraud prevention.
13. Force Majeure
13.1 We are not liable for any delay or failure to perform our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to extreme weather, accidents, transport disruption, industrial disputes, or legal restrictions.
13.2 In such cases we will make reasonable efforts to notify you and to rearrange the Services as soon as reasonably practicable.
14. Variation of Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
14.2 Any variation to these Terms and Conditions requested by you will only be effective if agreed in writing by an authorised representative of Rubbish Removal Brompton.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of it.
16.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation, provided that this does not adversely affect your statutory rights.
By proceeding with a booking or allowing the Services to commence, you acknowledge that you have read, understood, and agree to these Terms and Conditions governing rubbish removal and waste collection by Rubbish Removal Brompton.
